Privacy Policy

This policy describes the way Paymency collects, store, use and protect your personal information. You accept this policy when you sign up for our services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively the �Paymency Services"). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days prior notice electronically.

Information collected about you

When you visit the Paymency website or use the Paymency Services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website or mobile device.

If you open an account or use the Paymency Services, we may collect the following types of information:

  • Contact information - your name, address, phone, email, Skype ID and other similar information.
  • Financial information - the full bank account numbers and/or credit/debit card numbers that you link to your Paymency account or give us when you use some of  the Paymency Services.

Before permitting you to use the advanced Paymency Services, (not GroovyPay Prepaid) we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

When you are using the Paymency Services, we collect information about your transactions and your other activities on our website or using the Paymency Services and we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey from interactions with members of the Paymency corporate family, and from other companies.

Cookies

When you access our website, we, or companies we may hire to track how our website is used, may place small data files called "cookies" on your computer.

We may send a "session cookie" to your computer when you log in to your account or otherwise use the Paymency Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don�t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

Store and protect personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

Collected personal information

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the Paymency Services and customer support you request
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement
  • customize, measure, and improve the Paymency Services and the content and layout of our website and applications
  • deliver targeted marketing, service update notices, and promotional offers based on your communication preferences
  • compare information for accuracy and verify it with third parties

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes. We may combine your information with information we collect from other companies and use it to improve and personalize the Paymency Services, content and advertising.

Sharing personal information with other parties

We may share your personal information with:

  • Members of the Paymency corporate family to provide joint content, products and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications.
  • Members of our corporate family will use this information to send you marketing communications only if you have requested their services.
  • Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Credit bureaus to report account information, as permitted by law.
  • Banking partners as required by Paymency rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having Paymency close your Paymency Account due to your breach of the Paymency User Agreement).
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties when:
    • we are compelled to do so by a subpoena, court order or similar legal procedure
    • we need to do so to comply with banking laws
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement
    • Other third parties with your consent or direction to do so

Paymency will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

Restricting Paymency from sharing your personal information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:

Access or change your personal information

When applicable, you can review and edit your personal information at any time by logging in to your account and clicking the Settings link from the Dashboard tab.

Contacting us about privacy questions

If you have questions or concerns regarding this policy, you should contact emailing us at: Question